Reputation management software built on your own customers' words
Your reputation is what customers say about you, on Google and on your own website. TestimonialManager manages both sides: it asks every customer for a review or testimonial, imports Google reviews per location, records consent for everything you publish and puts the best proof on the pages where people decide to buy.
Reviews and testimonials in one online reputation management platform
Most tools look only at review sites. That leaves out the strongest proof a business has: the testimonials and videos its own customers give when asked at the right time. TestimonialManager keeps both in one tagged library.
- Google reviews imported per location, labeled with their source
- Text, photo and video testimonials from your request page
- Existing testimonials uploaded by CSV
- Every item searchable by tag, product, location, rating and sentiment
A steady flow of fresh reviews and testimonials
Reputation fades when the newest review is a year old. TestimonialManager sends a request after every purchase, delivery, appointment or project close, by email and on Growth and above by SMS, with one reminder.
The customer lands on your request page, leaves a testimonial if they like, and is always offered your Google review link. Customers with a problem can also send private feedback to your team, as an extra option next to the link. Nothing is gated and nothing is rewarded. Details on review request software.
Spot problems early and follow up
Private feedback and low ratings reach the right manager for the right location. The team follows up while the customer still remembers the visit, and the review on Google stays exactly as the customer chose to write it.
Sentiment and rating filters show patterns across locations, for example one service that keeps coming up in mixed reviews. Location level review work is covered on google review management tool.
Proof you are allowed to publish
A testimonial on your website is only an asset if the customer agreed to it. TestimonialManager stores what each customer agreed to, where it may appear, and whether name and photo may be shown, with timestamp and IP. Customers get a withdraw link, and the full consent log exports for your legal team. See testimonial consent form.
Put your reputation where buyers decide
Approved testimonials and Google reviews appear in widgets on your homepage, pricing page, product pages and location pages. Choose a carousel, grid, single quote, rating badge, video reel or a full testimonial wall. Embed with one line or the wordpress testimonial plugin.
Tags decide what shows where, so a location page shows that location's reviews and a product page shows testimonials about that product. More layouts on google reviews widget.
Measure reputation work per channel and location
Reports follow every request from sent to opened, answered and approved, per channel and per location. Owners see which location brings answers and which channel customers prefer. Agencies see the same numbers for each client brand, see testimonials for agencies.
Who uses TestimonialManager for reputation
- Multi location clinics, dental groups, gyms and home services, see reputation management for small businesses
- B2B SaaS marketing teams that need proof on every page, see testimonials for saas
- Stores that ask after delivery, see ecommerce review requests
- Agencies running reputation for many client brands with white label pages on Scale and Enterprise
Plans for every size of business
| Plan | Price billed yearly | Brands or locations | Google review import | Team seats | Branding and white label |
|---|---|---|---|---|---|
| Starter | 24 USD per month (288 USD per year) | 1 | 1 location | 1 | TestimonialManager branding shown |
| Growth | 74 USD per month (888 USD per year) | 3 | 3 locations | 5 | TestimonialManager branding shown |
| Scale | 249 USD per month (2,988 USD per year) | 10 | 10 locations | 15 | white label pages and widgets |
| Enterprise | 749 USD per month (8,988 USD per year) | 50 | 50 locations | 50 | white label, SSO, audit log, SLA |
Monthly billing is 49, 149, 499 or 1,499 USD per month. Self serve on every plan, no per location sales call. See testimonial software pricing.
FAQ
Is this reputation management software or a reputation agency?
It is software your team uses. You set up request pages, triggers and widgets yourself and keep full control of your library.
Do you remove negative reviews?
No. Reviews stay on Google as customers wrote them. TestimonialManager helps you ask every customer, follow up on problems and show your best proof on your own site.
Can I export my data?
Yes. Your library and consent log export anytime, and your data is deleted on request.
Does it work for several brands?
Yes. Growth covers three brands or locations, Scale ten and Enterprise fifty, each with its own request page and reports.
Build your reputation from your own customers
Start with one request page and see the route from purchase to published proof.