Ecommerce review requests that arrive when the order does
A shopper hesitating on a product page wants to see the product in someone else's hands. TestimonialManager connects to your store, sends a request after each order is delivered, collects text, photo and video answers with consent and shows them on the product page they belong to.
Send the request after delivery, not after checkout
A request sent at checkout asks about a product the customer has not touched yet. TestimonialManager waits for the delivery event from your store or shipping status, then adds a delay you choose, such as three days for apparel or two weeks for skincare, so the customer has used the product before answering.
- Triggered by the order delivered or fulfilled status in your store
- Delay per product type or collection
- Email with one reminder, SMS on Growth and higher
- One request per order, listing the items that were bought
Orders that are refunded or cancelled before the request goes out are skipped, so nobody gets asked about a product they returned.
Store integrations for Shopify, WooCommerce and others
Connect Shopify or WooCommerce in a few clicks and orders, products and delivery status come in on their own. Other store platforms and custom checkouts connect through webhooks, CSV upload of orders or the API. Product IDs travel with every answer, so a testimonial is tagged with the right product from the start. The full list is on testimonial software integrations.
Starter connects through CSV and webhooks. Growth and higher include every store integration.
Photo and video answers on product pages
The request page opens on the customer's phone, where the product usually is. They leave a star rating, write a few lines, add photos or record a short video in the browser, with no app to download. Guided questions for stores ask about fit, quality, how the product looked compared with the photos and what they use it for.
Approved answers appear on the matching product page through a grid, a carousel or a video reel from the testimonial widget. A store wide testimonial wall collects everything on one page for shoppers who want to read more before their first order. More on recording and transcripts on video testimonial software.
Consent for every photo and every quote
Customer photos often show faces and the inside of people's homes. The testimonial consent form records what each customer allowed: their words, their photos, their first name or full name, and where the content may appear, including social channels and ads. Nothing is published until your team approves it, and the customer can withdraw consent at any time with one link from their confirmation email.
Critical answers are kept and shown in the library like any other. Your team replies to them, fixes the problem and decides with full information what to publish, and you never offer discounts in exchange for positive reviews.
A library tagged by product and collection
Every answer arrives tagged with its products and collections. AI testimonial highlights suggest the strongest sentence and transcribe videos, and the model suggests topics such as sizing, packaging, delivery speed or quality. Filter the library by product to fill a new landing page, or by topic to answer the most common question on the size guide page.
Which plan fits an online store
Most stores start on Growth, 149 USD per month or 74 USD per month billed yearly (888 USD per year). It includes 3 brands or stores, 2,000 email requests and 300 SMS requests per month, 150 video testimonials per month, 5,000 stored text testimonials, 500 AI highlights and transcripts per month, 15 widgets, every store integration and 5 seats.
- Starter, 49 USD per month or 24 USD per month billed yearly (288 USD per year): 1 store, 200 email requests and 20 videos per month, 3 widgets, CSV and webhook triggers
- Scale, 499 USD per month or 249 USD per month billed yearly (2,988 USD per year): 10 stores, 10,000 email and 2,000 SMS requests per month, 750 videos per month, unlimited widget embeds, the API and white label
- Enterprise, 1,499 USD per month or 749 USD per month billed yearly (8,988 USD per year): 50 stores, 50,000 email and 10,000 SMS requests per month, 3,000 videos per month, SAML single sign on and invoice billing
Yearly billing saves 50 percent. Limits count usage in the billing period, and deleting a testimonial never returns quota. Compare all plans on testimonial software pricing.
FAQ
When does the review request go out?
After the order is marked delivered or fulfilled in your store, plus the delay you set for that product type. Refunded and cancelled orders are skipped.
Does it work with Shopify and WooCommerce?
Yes. Both connect directly on Growth and higher. Other store platforms connect through webhooks, CSV or the API.
Can customers upload photos and videos?
Yes. Customers add photos or record a video in the browser on their phone, and each answer is tagged with the products from the order.
Can I show testimonials only on the product they belong to?
Yes. Widgets filter by product or collection, so each product page shows answers about that product.
Let every delivered order bring back proof
Connect your store, set the delay after delivery and let the first requests go out with the next orders.