Testimonial consent form on every answer your customers send
Every testimonial in TestimonialManager arrives with the customer's own permission attached. The consent step sits inside the request form, so the customer says yes to publication in the same moment they write or record. You never chase a signature later, and you never wonder whether a quote on your pricing page was cleared.
What the testimonial consent form asks
The consent block is short and specific. The customer sees exactly what they are agreeing to before they press send, written in plain words on your branded request page.
- Publication of the words they wrote or the video they recorded
- Where it may appear: your website, product pages, sales materials, social channels, or only the places you choose
- Use of their name, first name only, or no name at all
- Use of their photo, company logo field or video image
- A link to withdraw consent at any time
You pick the default options per brand, and the customer can narrow them. A customer who allows text but not their photo gets exactly that, and the library shows it on the card.
A consent record stored with every quote
When the customer submits, TestimonialManager saves a consent record next to the testimonial itself. It is part of the item, not a separate spreadsheet that drifts out of date.
- The exact consent wording the customer saw, stored as text
- The options they selected (name, photo, channels)
- Date and time of the submission
- IP address of the submission
- The request it came from (email, SMS, link or QR code) and the brand or location
If you edit the consent wording later, older testimonials keep the version their customers actually accepted. That detail matters when someone asks what a customer agreed to two years ago.
Exportable consent log for legal and compliance
Open the consent log for any brand and filter it by date, location, product or tag. Export it as a CSV file whenever legal, a client or an auditor asks. Each row ties a published quote to the person, the wording they accepted and the moment they accepted it.
Agencies use the export when a client brand wants proof for its own files. Marketing teams at SaaS companies attach it when a legal review signs off a new homepage. The log is yours: export the whole library and the log at any time, on every plan.
Withdraw link for the customer
Every confirmation email the customer receives contains a withdraw link. One click records the withdrawal with a timestamp, and the testimonial is pulled from every testimonial widget and testimonial wall where it was shown. The item stays in your library marked as withdrawn, so your team sees what happened and nobody republishes it by mistake.
Customers can also narrow consent instead of removing it, for example keeping the quote but removing their photo. The change updates every embed automatically.
Consent and the FTC rule on reviews in plain terms
In the United States, the Federal Trade Commission's rule on consumer reviews and testimonials took effect in October 2024. In plain terms, it targets fake reviews and testimonials, reviews attributed to people who did not write them, buying positive reviews, undisclosed insider reviews and suppressing negative ones. The rule does not hand you a single consent form to copy, but it makes one thing clear: a business should be able to show that a testimonial is real and came from a real customer.
A consent record does that work for you. It shows who sent the testimonial, when, through which request and with what permission. We explain the rule in more depth in our article on testimonial consent rules.
This page describes how the product works. It is not legal advice. For questions about your own obligations, talk to your lawyer.
Imported reviews are labeled with their source
Google reviews you import through google review management are public posts on Google. They carry a source label in the library and keep the original author name and date as shown on Google. They never get a fake consent record. Testimonials you import from a CSV file are marked as imported, and you can send those customers a fresh consent request through the same form.
Consent on every plan
Consent is included on every plan, from Starter at 49 USD per month (24 USD per month billed yearly, 288 USD per year) to Enterprise at 1,499 USD per month (749 USD per month billed yearly, 8,988 USD per year). Growth costs 149 USD per month or 74 USD per month billed yearly, Scale 499 USD per month or 249 USD per month billed yearly. Yearly billing saves 50 percent. The full comparison is on testimonial software pricing. On Enterprise, the audit log also records who in your team changed consent settings and who approved each publication.
FAQ
Can I change the consent wording?
Yes. You edit the consent text per brand. New requests use the new wording, and every existing testimonial keeps the exact version its customer accepted.
What happens when a customer withdraws consent?
The withdrawal is recorded with a timestamp, the testimonial disappears from every widget and wall, and the item stays in the library marked as withdrawn so nobody republishes it.
Do imported Google reviews get a consent record?
No. They are public Google reviews, labeled with their source and shown as they appear on Google. Only testimonials sent through your own request form carry a consent record.
Is the consent log legal advice?
No. It is a record of what each customer agreed to and when. Your lawyer decides what your business needs to keep on file.
Collect testimonials with consent from the first answer
Set up your request page, choose the consent options and send the first request today. Every answer arrives cleared for the places your customer allowed.