Review Request Software for Home Services
Homeowners hire plumbers, HVAC crews, roofers and cleaners from the map pack, and the map pack rewards stars and recent reviews. TestimonialManager sends every customer a short text or email the moment a job is marked complete, hands them your Google review link and keeps written and video testimonials ready for your website. Dispatch and the crew do nothing extra.
Why good crews still have thin review profiles
The job ends, the truck leaves and the next call is already waiting. The homeowner is happy, pays the invoice and forgets. Asking at the door feels pushy, and a leave-behind card ends up in a drawer. Meanwhile a competitor with a weaker crew but a steady stream of fresh reviews sits above you for "plumber near me".
Reviews move rankings and phone calls when they are recent and frequent. A request that lands within an hour of the job, from your company name, with one tap to the review page, gets answered far more than any card. TestimonialManager makes that request happen on every job.
From a completed job to a published review
- A job is marked complete in your dispatch, booking or invoicing system. Growth and higher connect booking tools and CRMs, and any plan accepts a webhook or a daily CSV of finished jobs
- The customer gets a text, an email or both, with one reminder if they do not answer. SMS starts on Growth
- A short mobile page opens: star rating, a sentence or a short video, and the Google review button
- Testimonials wait for approval. Nothing appears on your site until someone on your team publishes it
Read the full flow on review request software.
Every customer gets the Google link, not only the happy ones
Google does not allow a business to show its review link only to customers likely to rate high. TestimonialManager shows the Google review button to every customer who answers. A customer with a complaint also gets a private message box that reaches your office manager, so a missed appointment window can be fixed before it becomes a one star review. It never replaces the Google link, and no discounts or gifts are offered for reviews.
Several branches, trucks or service areas
Each branch is its own location with its own Google Business Profile import, request page, contacts and widgets. Owners compare branches on requests sent, answered and approved, and a branch manager approves testimonials for that branch only. More on reputation management for small businesses and google review management.
Put the proof where homeowners decide
A rating badge and recent Google reviews on the home page, and a few testimonials with photos or short video on pages for water heaters, roof repair or duct cleaning, do more than another paragraph about your experience. Embedding takes one line of code, or a plugin on WordPress. See google reviews widget and the testimonial consent form, which records permission before anything is shown.
Which plan fits a home services company
- Starter, 49 USD a month or 288 USD a year: 1 location, 200 email requests a month, Google import for 1 branch, CSV and webhook triggers. A small crew that sends email only
- Growth, 149 USD a month or 888 USD a year: 3 locations, 2,000 email and 300 SMS requests a month, booking and CRM integrations. The usual pick for a company that wants texts
- Scale, 499 USD a month or 2,988 USD a year: 10 locations, 2,000 SMS requests a month, API access
- Enterprise, 1,499 USD a month or 8,988 USD a year: 50 locations, SAML single sign on, audit log, invoice billing
Yearly billing saves 50 percent. Prices are on testimonial software pricing.
FAQ
Can home services companies send review requests by text message?
Yes, from the Growth plan. Growth includes 300 SMS requests a month, Scale 2,000 and Enterprise 10,000. A text sent when the crew leaves the driveway reaches the homeowner while the finished work is still in front of them.
How does a request start when a job is finished?
Send a webhook from your dispatch or invoicing system when a job is marked complete, or upload a CSV of finished jobs. Both work on every plan. Booking tools and CRMs connect directly from Growth.
Can I see which technician or branch earns the reviews?
Each branch or service area can be its own location, with its own Google import, request page and results. Owners compare locations in one account.
Do unhappy customers still see the Google review link?
Yes. Every customer who answers sees the Google review button, whatever rating they gave. A private message box goes to your office manager as an extra, so a callback can fix a problem early.
Ask after every job
Connect your first branch, set the trigger for completed jobs and let the requests go out from today.